Author: Ewan Spence / Source: Forbes
This last week has seen a rising number of reports of the back camera lens cracking on the iPhone X, and Apple’s suggestion for repair is to have the whole iPhone unit replaced, at a price of up to $549. Once again quality control and the high cost of a ‘repair’ is threatening Apple’s reputation as a safe and trusted smartphone manufacturer.
Apple has been contacted to find out if the rate of failure in the iPhone X camera lens is of a similar magnitude to other handsets (such as the iPhone 8 and iPhone 8 Plus), and this story will be updated if details are confirmed.
What’s more worrying is the repair cost incurred by a user – or more specifically the replacement cost. Apple has decided (not for the first time) that the answer to a small piece of isolated damage (in this case the camera lens) requires an entire new handset, with costs reaching $549.
While this can be mitigated…
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