Author: Jeremy Horwitz / Source: VentureBeat
Citing an obscure repair policy that might be illegal, Apple has refused to fix a brand new iMac Pro that was damaged during a video teardown — even at the user’s expense. to Linus Sebastian of the 5.6-million-subscriber YouTube channel Linus Tech Tips, Apple said that it typically won’t fix a Mac that’s been opened by a user, a statement Apple and other tech companies were recently warned by the Federal Trade Commission not to make, as it’s illegal under the Magnuson-Moss Warranty Act.
In his latest video, which has already been viewed over 1.4 million times, Sebastian explains that the iMac Pro was damaged in late January. During reassembly, the glass-faced display was dropped, cracking the screen, and for unexplained reasons, the power supply and logic board may also require replacement. Sebastian acknowledges damaging the computer, but notes that products get accidentally damaged by users all the time, and says that he’s willing to pay for the repairs himself.
Regardless, Apple has twice refused to repair the $5,000 machine. When his team initially contacted Apple online, they were told that “if a Mac is taken apart by someone other than an authorized technician,…
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