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911 Calls From the Chronically Ill Dropped By 62% After the City Launched Simple Initiative

Author: McKinley Corbley / Source: Good News Network

This impressive program in Wisconsin is having a huge impact on chronically ill citizens and the first responders who used to have to answer their calls.

In 2015, the Milwaukee Fire Department was surprised to find out that 7% of the roughly 63,000 calls for emergency medical services that were received during the previous year — which is about 4,300 calls — came from the same 100 people.

That’s because the patients who had a consistent track record of dialing 911 were all people who suffered from chronic illnesses, such as asthma, diabetes, and chronic obstructive pulmonary disease.

“They call 911, and we go back and go through the same process again — taking them to the ER. It’s very expensive, very time-consuming,” Milwaukee Fire Department Assistance Chief Daniel Berendt told WITI in…

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