Author: Rob Woodgate / Source: How-To Geek
If you’ve got an Office 365 subscription, then there might be times you need help from Microsoft. Here’s how to log a ticket from a client app, from a web app, or through your Office 365 account.
All of these methods will create a ticket that goes to Microsoft support, but whichever way you log a ticket, you’ll need to be online.
Note: At the moment the Office 365 mobile apps will take you to the help and support pages, but there’s no direct method to create a support ticket. You can click around the help site until you find a link to a support page, but that’s not the same as having a specific option to contact support. If you get a problem with a mobile app, you’re best off logging a ticket using one of the methods we describe below.
Log a Ticket From a Client App on Your Computer
Logging a support ticket from inside a client app is pretty straightforward. In any of the applications—Outlook, Word, Excel, PowerPoint, or OneNote—click Help > Contact Support.
Enter the details of your problem and then click “Get Help.”
Microsoft will try to match your description of the problem with suitable help articles, but assuming these don’t help (and they might so give them a try first) click on “Talk to an agent.”
This will open up a new panel where you can select “Live Chat” to talk to a Microsoft support agent.
They’ll help you resolve your problem, or point you towards help or training material if you’re struggling to do something.
Log a Ticket From a Web App In Your Browser
There are different methods for accessing support in the web apps, depending on which web app you’re using. Hopefully Microsoft will make all of them work the same way at some point in the future, but for now, there’s some variance. Here’s how to contact support from each one.
Word, Excel, and PowerPoint
In a Word, Excel, or PowerPoint file, click File > Help > Help.
A new window will open. Scroll down to the bottom and click “Contact support.”
This will open your account page, where you need to click the “Microsoft Support” link.
Click “Contact support” to open a window to Microsoft’s Virtual Support Agent, which will attempt to help you. If it can’t, it will put you in contact with a live person.
Outlook, Calendar, and People
The Outlook client app includes email, a calendar, contact management, and task management. These functions are separated into individual tiles in the web apps, and for three of them (not including Tasks, which is covered below) the method for contacting support is the same.
Click…
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