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Japan Has a New Emperor. Now It Needs a Software Update.

Author: Ben Dooley, Makiko Inoue and Hisako Ueno / Source: New York Times

Franck Robichon/EPA, via Shutterstock

TOKYO — Lost data. Emails that disappear into the ether. Servers that never connect.

All thanks to the ascension of a new emperor to the Chrysanthemum Throne.

Japan is scrambling to update software, revise forms and print new calendars before May 1, when the world’s third-largest economy begins a new imperial era.

For most of the rest of the world, it will remain the year 2019 when the clock strikes midnight. Across Japan, which relies internally on an ancient calendar that honors a reigning emperor, it will be the first day of the first year of the age of Reiwa.

The new era, christened just weeks ago, will force the country’s sprawling bureaucracy to literally turn back the clock to Year 1. Experts compare it to Y2K, the digital threat in the lead-up to the year 2000, if on a much smaller and less consequential scale.

“The change of the era name will have a huge effect on big companies that have complicated systems,” said Gaku Moriya, deputy director of the information technology innovation division at Japan’s Ministry of Economy, Trade and Industry, or METI.

Major companies with relatively modern systems will most likely handle the shift with aplomb. Still, the full consequences are not entirely clear, and for many the change will not be cheap. Every government form, including tax returns and marriage registrations, uses the imperial-style calendar, making it impossible for government workers and companies to avoid.

Already the tally is mounting. The city of Nagoya, an industrial center in central Japan, estimates it alone will spend about $4.3 million dollars preparing for the new era. In the city of Koga, employees preparing for the changeover accidentally erased 1,650 water bills. Scam artists have sent out letters that target older people, telling them to submit personal information to ensure that their bank accounts make the transition, according to the national broadcaster NHK.

For those companies that cannot get their paperwork in order by the deadline, METI recommends a distinctly old-school solution: correcting documents with rubber stamps bearing the Japanese characters for the new year.

At a small factory in the outskirts of Tokyo, just three days after the “Reiwa” name was announced, Osamu Takiguchi and a crew of about 20 worked overtime to rush out orders of the distinctly Japanese product.

“We ran out of rubber in the first three days,” said Mr. Takiguchi, managing director of Hanko 21, an office supply chain that owns the factory. He said he was considering hiring temporary staff to help with the last-minute rush he expected at the end of the month.

The headaches have prompted a national conversation over whether it is finally time for Japan to move entirely over to the Gregorian calendar….

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