Author: Karolina Wv / Source: Bored Panda
For small businesses these days, it’s all about the reviews. It doesn’t matter how slick of a marketing campaign you have, how much you invest in advertising and hosting grand events; it can all come hideously undone with a couple of unhappy customers who decided to tell the world about it.
However, it needn’t be the end of the world. Sometimes, if the negative review is genuine, a humble apology and promise to fix the issue can show an honesty and willingness to listen that many…
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