Source: Dumb Little Man
If you’re not on time with your bills, it’s important that you stay aware of the latest debt collection technology. From your smartphone to Ringless voicemails, debt collectors have gone high-tech to help increase payments.
While agencies argue that their methods benefit customers and allow collectors to complete their mission, debtors are left surprised and consumer advocates are beyond angry.
Here are the latest updates on debt collection technology:
Ringless Voicemail Drops
A lot of debt collectors are excellent in finding ways to test and defy the laws that put a limit on how often they can call their clients. One of those ways allows them to send voicemails directly to phones without causing a ring.
Due to a technicality, these messages don’t appear as calls but messages that show up as voicemails.
The Consumer Protection Firm’s attorney Billy Howard doesn’t fall in line with companies like Stratics Networks who argue that no violations of regulations occur because auto-dialed collections technically are not phone calls. “They’re trying to torture the language of the Telephone Consumer Protection Act,” says Howard.
Senior sales vice president Paul Gies of VoApps Inc. believes differently. Gies argues that customers prefer ringless messages to standard calling because it creates less pressure to respond immediately. Consumers can return when they’re able to without feeling forced. He adds that collectors believe the system works too well.
And it’s not only the consumer Gies believes he’s looking out for. Even clients tell them that they overwhelm their call centers with inbound volume.
Avatars
Friendly avatars can increase the likelihood of payment from debtors than when they visit typical sites. That is according to Tom Gillespie Jr. who works as the chief executive of BeGuided Inc.
His collection company, Access Receivables Management Inc., works under the idea that “nice people collect more”. They aim to turn around traditional interpretations of debt collectors by moving away from practices like threat and insults with characters like Zoey. This animated avatar appears in borrowers’ inbox and guides them through the debt repayment process.
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