Author: Samar Marwan / Source: Forbes
Today’s voice-powered AI assistant has many names—Siri, Alexa, Cortana—but as this developing technology becomes ubiquitous in both consumer and enterprise environments, Chuck Ganapathi has a suggestion for his industry colleagues:
“Let’s not pretend it’s a human,” the founder and CEO of Tact said Monday during the Voice AI in the Enterprise panel at the Forbes CIO Summit in Half Moon Bay, California, taking a jab at Google’s eerily lifelike Duplex AI system. “It’s a robot.”
What’s more, he said, the enterprise must be careful not to hark back to the secretary pools of old: Voice assistants at work shouldn’t automatically sound like they’re women.
His company intentionally gave its AI-based customer-relationship management system a gender-free name and gives users multiple voice options at setup. He also commended the work of a European agency called Virtue that launched the first “genderless” digital assistant voice this spring.While the adoption of voice AI has been much more popular for consumers than for businesses so far, Ganapathi says he sees change on the horizon, and that it will start on wheels: He sees one of the immediate uses for…
The post The Future Of Enterprise Voice AI Is Genderless, In Your Car And (Hopefully) More Secure appeared first on FeedBox.