Author: Farhad Manjoo / Source: New York Times
When Joe Barton, a Republican congressman from Texas, greeted Jack Dorsey at a congressional hearing last week, he sounded flummoxed.
“I don’t know what a Twitter C.E.O. should look like,” Mr. Barton said. “But you don’t look like what a C.
E.O. of Twitter should look like.”The congressman had a point. Mr. Dorsey — who sported a nose ring, a popped-collar shirt and a craggy Moses beard — looked more like a hipster version of a Civil War officer than a tech icon. Yet more striking than his look was his manner before skeptical lawmakers.
Faced with tough questions, Mr. Dorsey did not mount an aggressive defense of his company and his technology, as an earlier generation of tech leader might have. Instead, he demurred, conceded mistakes and generally engaged in a nuanced and seemingly heartfelt colloquy on the difficulties of managing tech in a complex world. Even in response to Mr. Barton’s comment about his look, Mr. Dorsey was solicitous. “My mom agrees with you,” he said.
Mr. Dorsey’s testimony prompted questions about what we expect from tech leaders today — and how thoroughly what we expect has been upturned in the last few years. Since the 1980s, a common leadership archetype has loomed over the tech business: Steve Jobs and Bill Gates. Sometimes unconsciously and often deliberately, a generation of tech leaders attempted to ape the Apple and Microsoft founders’ charisma, their quirks, their style and above all their irrepressible, hard-charging confidence, to say nothing of arrogance.
Mr. Dorsey — who like the late Mr. Jobs returned to a company he co-founded in order to save it — has long drawn comparisons to Mr. Jobs. Yet the congressional testimony marked a surprising rhetorical shift. Instead of the black-turtlenecked Mr. Jobs, Mr. Dorsey sounded more like Tim Cook, the understated operations manager who replaced him (and who held his umpteenth iPhone event on Wednesday).
That is, Mr. Dorsey sounded less like a quotable visionary who can see beyond the horizon and more like what he actually is and ought to be — a thoughtful, accessible, transparent and, despite the beard and nose ring, kind of boring manager of a serious company whose decisions have world-changing consequences.
When it comes to tech C.E.O.s, boring is the new black. Under the glare of global scrutiny, the daring, win-at-all-costs ethos that defined so much of the tech industry in the last couple of decades has been undergoing a thorough metamorphosis.
Mark Zuckerberg, the Facebook chief who was once the poster boy of breaking things and moving fast, is now sitting with magazine writers for lengthy, nuanced disquisitions on his failings. Last year, Uber replaced its controversy-magnet founder, Travis Kalanick, with Dara Khosrowshahi, whom almost nobody outside the tech industry had heard of before — a fact that the company regarded as an asset, not a liability.
Google once played up the nerdy antics of its founders, but now the company’s leaders are almost unidentifiable ciphers. Larry Page, who runs Alphabet, Google’s parent company, has become a recluse, and even Sundar Pichai, Google’s achingly pleasant chief, declined to appear at last week’s hearings.
Jeff Bezos, Amazon’s chief and the world’s wealthiest man, has been experimenting with a…
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