Author: Bennat Berger / Source: The Next Web
AI has already taken the private sphere by storm, with massive corporations, dynamic startups, and even our own living rooms playing host to intelligent machine learning software. It’s no big surprise, then, that the world of government is starting to turn to AI to improve its effectiveness in serving populations large and small.
The staid, often congested nature of government bureaucracy is a deeply ingrained image in the national consciousness. The reason this image exists is simple: it’s mostly accurate.
For a number of reasons, public sector work is frequently marred by slowdowns and redundant processes, with nearly every potential step forward wrapped in layers of red tape. Not only that, justified accusations of unfairness in the justice system are a constant blemish on the reputation of those in power. From top to bottom, there are innumerable ways that the government could be made better.
Governments at all levels have a number of responsibilities to their people, and while staying tech-savvy isn’t necessarily one of them, serving the population in the best way possible, whether for state or federal authorities, is foremost among their duties. Artificial intelligence tools have already demonstrated an ability to make private businesses more effective, and there’s substantial reason to think that these same benefits can translate to organizations in the public sector.
Without the profit motives that drive businesses, governmental agencies have what should be the highest mandate of all: serving their people in the most effective way possible. That means solving problems while keeping wastefulness to a minimum.
But here in the real world, we know it doesn’t often work out that way. Encouragingly, a number of government agencies, both in the US and abroad, have dipped their toes into AI to streamline existing processes and better serve their citizenry.
AI solutions already go a long way in improving efficiency and customer service, two areas where local governments could certainly use a helping hand. AI used for intergovernmental processes means handling rote tasks, freeing up employees to better flex their creative muscles to proactively solve problems. It stands to reason that an organization as process-driven and often staid as administrative government offices could…
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