Given the recent news headlines, it’s clear Uber — among other companies — must reevaluate its company culture. Earlier this week, when news hit that Uber’s board of directors approved a set of 47 recommendations prepared by former U.S. Attorney General Eric Holder, I was surprised how well I could relate to most of the suggestions.
I’m sure I’m not alone. If you are a business leader, you have faced (or will soon face) performance culture and workplace candor challenges. The 13 page document full of ideas was created to help Uber “build a workplace in which ‘all the great minds’ gather to work and succeed. The document is chock-full of pieces of advice high-performing companies should adhere to as they grow and scale their own company cultures.
Here are six lessons I’ve gleaned from watching Uber course correct — and suggestions for how to apply them to your own company culture and performance philosophy.
1) It’s important to measure the right things
We all have access to power business analytic platforms that give us data. But none of this data matters if it’s not uncovering metrics that are tied to the things that matter. Holder recommended Uber begins using performance reviews to hold senior leaders accountable—but interestingly, the firm suggested they review metrics tied to the things that matter most in improving Uber’s workplace culture, including diversity, responsiveness to employee complaints, employee satisfaction, and compliance. It’s possible that you are holding your own leadership team or employees accountable through data—but it’s meaningless if you’re tracking the wrong metrics.
2) Inclusivity and diversity start with your leadership team
Diversity campaigns and inclusivity efforts will only take you so far if they’re not an integrated part of your company culture. So what is driving your company culture? I believe the leadership team and their dedication to your core values has the greatest impact on company culture. Uber has written cultural values, but there still remains a disconnect between these values and how the company’s leadership team acts. As Uber reformulates its cultural values to be more inclusive and…
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