Author: Roy Pereira / Source: Gigaom
AI is about to reshape the enterprise workplace in a big and fundamental way, and any organization that hasn’t already started thinking about, planning for and adopting the new wave of smart AI tools is at risk of being left behind by their competitors.
Even at this early stage, it’s clear the benefits of AI in the office are going to be enormous, as these new tools work alongside employees — becoming a personal digital “coworker” — and augment our productivity and creative-thinking skills while freeing us from the monotony of the routine tasks that currently consume our workdays.
But it’s also clear that not all workplace AI is created equal — some of these new AI tools will be seamlessly adopted into your employees’ daily tech stack and workflows, like Slack, while others won’t be a good fit, getting the cold shoulder and ending up unused and unloved despite the best efforts of management and IT.
In other words, there is good workplace AI and bad workplace AI. The challenge enterprise leadership is now facing is figuring out how to tell the two apart.
Signs of bad workplace AI
Bad workplace AI creates more problems than it solves, holding back adoption rates and wasting everyone’s time. Look out for these warning signs.
Bad workplace AI requires significant customization to interact with and understand your office’s digital data. If the AI tool doesn’t work out of the box with the APIs of Office 365, Outlook and Google Mail, OneDrive and Dropbox, and the other standard platforms and apps of our workdays, your implementation cost and employee adoption rates will suffer.
Another example of bad workplace AI is AI that is not easily accessible by employees, who will be interacting with chatbots and AI assistants through a chat interface. If the AI tool doesn’t…
The post Good AI vs. Bad AI: The Myths, Hopes And Realities of the Machines appeared first on FeedBox.